Trustpilot
 
Clearpay_UK_ShopXBorder_Desktop_White_1x_edited.png

Frequently Asked Questions

What is Clearpay?

Clearpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

How do I use Clearpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Clearpay as your payment method. First-time customers will need to register with Clearpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Clearpay. 

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Clearpay account. You can log in to your Clearpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Q: What if I can’t pay a Clearpay instalment?

A: Clearpay orders are delivered as per our standard delivery time frame after you complete your order online.

Q:How do I return or exchange an item purchased using Clearpay?

A: If you have changed your mind, you can return your Clearpay purchase free of charge by post for a refund via Royal Mail or Hermes, please refer to our refund policy for more details.

Q:We are unable to issue refunds in store where Clearpay was used as payment

A: Please check that your return or exchange meets our Return policy.  Clearpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Clearpay. If you believe there is fault or concern with your Clearpay purchase payment, please contact Clearpay customer support

Q: Where can I find out more about Clearpay?

A: For a comprehensive list of FAQs please visit https://help.clearpay.co.uk/hc/en-gb/categories/360001635351-HELP-CENTRE

If you would like to know more about Clearpay, visit the Clearpay website www.Clearpay.co.uk

Clearpay's Privacy Policy, which can be found at www.clearpay.co.uk/en-GB/privacy-policy

If you have any questions about your Clearpay account, please contact Clearpay directly via a web form found here https://help.clearpay.co.uk/hc/en-gb/requests/new

Clearpay full terms of service https://www.clearpay.co.uk/en-GB/terms-of-service

 

Q: Clearpay full terms of service

A: please contact Clearpay customer support Click here