FREQUENTLY ASKED QUESTIONS

HOW CAN WE BE CONTACTED?
Contacting us is easy and can be carried out by email, telephone/text or good old fashioned snail mail! These details can be viewed here CONTACT US.
ACCOUNT
Registering for an online account which will give you access to all previous orders, special offer loyalty discounts and parcel tracking can be found here REGISTER
SHIPPING & DELIVERY

All order are processed within 48hours and are dispatched via Royal Mail (for small orders) or Hermes via a 3-5 day delivery service.  FREE Shipping is available for all orders over £50.00

 

CAN I RETURN A PRODUCT

Yes, absolutely! If a customer is not satisfied with their purchase in any way, then a return can be requested and processed by us. Full returns process details can be viewed here RETURN PROCEDURE

If for any reason you are unhappy with a purchase please email sales@emiliamay.co.uk and we will be happy to discuss a refund for you.  PLEASE NOTE:  Refunds are not available for personalised items as these would have been produced especially for you.

TRACKING YOUR ORDER

Once your order has been dispatched you will be provided with a Hermes tracking number so that you can visit myhermes.co.uk and track the progress of your order.  If you are concerned regarding a delivery please get in touch.  Please note that deliveries can take between 3 and 5 working days.​

 

MONEY BACK GUARANTEE

We offer a money back guarantee on off products except personalised items.  Please ask for details.

 

100% SECURE ORDERING 

Emilia May Gifts Payment and checkout is managed by WIX and Paypal who are well known to comply with the highest level of PCI (Payment Card Industry) standards.  Wix is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by this platform

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We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant.  From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.

Our website is very secure and you can place orders in the piece-of-mind that your data will be held securely.

 

All secure information is held via their respective services.

 

PRIVACY POLICY

Please click here for details.