FAQ

SHIPPING & DELIVERY

All order are processed within 48hours and are dispatched via Hermes via a 3-5 day delivery service.

FREE Shipping is available for all orders over £40.00

 

EASY RETURNS

If for any reason you are unhappy with a purchase please email sales@emiliamay.co.uk and we will be happy to discuss a refund for you.  PLEASE NOTE:  Refunds are not available for personalised items as these would have been produced especially for you.

TRACKING YOUR ORDER

Once your order has been dispatched you will be provided with a Hermes tracking number so that you can visit myhermes.co.uk and track the progress of your order.  If you are concerned regarding a delivery please get in touch.  Please note that deliveries can take between 3 and 5 working days.​

 

MONEY BACK GUARANTEE

We offer a money back guarantee on off products except personalised items.  Please ask for details.

 

100% SECURE ORDERING 

Our website is very secure and you can place orders in the piece of mind that you data will be held securely.  We wise www.wix.com as our website partners and PayPal for our payments.  All secure information is held via their respective services.

 

PRIVACY POLICY

Please click here for details.